Cancellation, refund and procedure to cancel a booking
Except otherwise stated, Tour or package or any product cancelled without due notice are subject to a cancellation fee according to the following scale:
These are non-refundable in all circumstances. This includes, but is not limited to, Trade Fairs, Public or National Holidays, New Year's, Thanksgiving, Christmas, Easter.
Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us. Musandam Dhow Tours will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.
Musandam Dhow Tours is committed to provide an efficient refund procedure. Refunds will be done only through the Original Mode of Payment. Once the refund instructions have been issued to our Merchant Bank, it can take anywhere from 15-45 working days for the proceeds to show in your account. Requests for refunds will have to be submitted in case of dispute with In 14 days of the check In date. Refund requests received later than 14 (FOURTEEN) days cannot be honored.